Frequently Asked Questions

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Desktop Application

How do I launch the IDrive® Mirror desktop application?

Once you install the desktop application, an IDrive® Mirror Tray icon will be created on your system tray.

To launch the application on your computer,

  1. Right-click the tray icon. It will let you access the tray menu.
  2. Click 'Launch IDrive® Mirror' from the tray menu.
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The IDrive® Mirror desktop application will open on your system.

How do I enable backup via Mirror desktop application?

To enable backup via the desktop application,

  1. Launch IDrive® Mirror from the desktop tray.
  2. Click 'Enable Now' in the ‘Backup' tab on the desktop application interface.
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Your 'Entire PC' will be selected as the backup source by default.

How do I backup my computers from the desktop interface?

To start an immediate full disk-image backup of your computer,

  1. Launch IDrive® Mirror from the desktop tray.
  2. Click 'Start Immediate Backup' in the 'Backup' tab.
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You can also schedule backups from the 'Backup Schedule' tab. Choose to perform backups on a daily basis or select the desired days for backup in a week. You can even set an interval between consecutive backups and fix the backup start time.

How do I schedule backup?

To schedule backup for your computer,

  1. Launch IDrive® Mirror from the desktop tray.
  2. Click 'Backup Schedule' in the 'Backup' tab.
  3. In the 'Backup Schedule' window, modify the following options as required:
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    • Backup Interval: Set the desired interval between consecutive backups from here.
    • Daily: Select this radio button if you want to schedule daily backups and set the backup start time.
    • Custom: Select this radio button to customize your backup on the required days and hours of the week.
    • No Schedule: Click this radio button to disable all scheduled backup settings.
    • Start time: Set the time for your scheduled backup to start.
    • Email notification: Receive email notifications on the status of the scheduled backup job. Enter the email address on which you want to receive the notifications.
    • Notify on success: Receive notifications on successful completion of backups.
    • Notify on failure: Receive notifications upon backup failures.
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  4. You can also set advanced options to wake up your computer from hibernate/sleep mode for backup and run missed backup on system startup if the computer was turned off during backup.

  5. Click 'Save Changes'.

Backups will occur as per the saved schedule.

How do I backup an individual disk partition of my computer?

IDrive® Mirror selects your entire computer for backup to the cloud by default. If required you can modify the backup source to backup specific drives of your PC.

To backup a disk partition,

  1. Launch IDrive® Mirror from the desktop tray.
  2. Click 'Modify'.
    By default, all the drives are selected for backup.
  3. Deselect the drives that you do not want to backup.
  4. Click 'Modify'.
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Note: If you deselect the drive where the operating system is installed, you will not be able to restore the entire computer.

How do I perform a full system-image recovery?

In order to perform a WinRE-based complete system restore of your Windows computer and server system from the image backups stored in IDrive® Mirror account, follow these steps:

The following prerequisites must be fulfilled to restore data using a WinRE recovery media:

  • The boot image architecture that is compatible with the destination computer architecture.
  • A target hard drive with sufficient storage space for performing the restore operation.
  • Minimum 1 GB RAM in the restore computer is needed to boot the ISO.
  • A bootable IDrive® Mirror WinRE ISO file or a USB bootable flash drive. Know more >

To restore data using WinRE bootable USB drive,

  1. Connect the WinRE USB bootable flash drive to the computer.
  2. Launch the IDrive® Mirror WinRE Restore setup.
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  3. Choose the computer, volume, and backup version that you want to restore.
  4. Click 'Next'.
  5. Select the target drive you want to restore the selected data and click 'Restore'.

    Note: This operation will overwrite the existing data on the target drive.

The restore progress will be displayed and you will receive a message once the restore is complete.

To restore data using WinRE bootable ISO file, attach the ISO file to a virtual machine, and launch the IDrive® Mirror WinRE Restore setup. Then follow the remaining steps for USB data restore.

How to create a WinRE restore media for system-image restore?

In order to initiate a WinRE-based system restore, you are required to create a bootable USB or media device using IDrive® Mirror Restore Media Builder app. This bootable WinRE-based recovery media is used to boot up a Windows computer on which restore needs to be initiated.

To build a WinRE recovery media for future use,

  1. Launch the IDrive® Mirror Restore Media Builder setup and login.
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  2. Select 'Create an ISO'.
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  3. Select the location where the ISO file needs to be saved from the ‘Browse' button and click 'Create ISO file'.
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The ISO build progress will be displayed on the page.

You will receive a success message once the rescue media is created.

To build a WinRE recovery media for immediate use,

  1. Connect the USB flash drive to the computer.
  2. Launch the IDrive® Mirror Restore Media Builder setup and login.
  3. Select 'Burn to USB drive'.
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  4. Select the required USB device as the target drive and choose the partition style from the respective drop-downs.
  5. Click 'Create a bootable USB' to create the boot device.
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The bootable USB creation progress will be displayed on screen.

You will be notified once the bootable USB device is successfully created along with further instruction to use the bootable device.

Note: If the setup is not able to find the .wim file, you will be prompted to download Windows ADK to complete building the ISO.

How do I restore specific disk volumes from the desktop interface?

To restore specific disk volumes from your IDrive® Mirror account,

  1. Launch IDrive® Mirror from the desktop tray.
  2. Go to the 'Restore' tab and click 'Image Restore'.
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  3. Choose the required recovery point from the 'Recovery Points' drop-down list.
  4. Select the required disk volume from the list appearing on the screen.
  5. Click 'Restore'.
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Note: Volume restore cannot be performed on the location, where the operating system is installed on the computer.

How do I restore individual files and folders?

To restore an individual file or folder from your Mirror account,

  1. Launch IDrive® Mirror from the desktop tray.
  2. Go to the 'Restore' tab and click 'File Restore'.
  3. Choose the required recovery point from the 'Recovery Points' drop-down list.
  4. Select the volume containing the file or folder that you want to restore from the list appearing on the screen.
  5. Select the file or folder that you want to restore.
  6. Click 'Restore to original location' if you want to restore the file or folder to its original location on your system.
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    Note:

    • To restore files to the original location the structure of the files/folders should be the same as your cloud backup.
    • While restoring to the original location your existing files will be overwritten with their corresponding latest version available in the cloud.
    • If IDrive® Mirror fails to overwrite a file due to some issue, it may save a copy of the file in the same location after affixing the file name with 'restore' and an 'index number' which will keep on increasing in similar instances.
    • Mirror doesn't support 'Original Location Restore' for Operating System and application-related folders like 'Windows', 'Program Files' etc.
  7. Alternatively, choose any location on your computer by clicking to restore the selected files.
  8. Click 'Restore'.

How do I perform a cleanup of the backed up data in my IDrive® Mirror account?

The data stored in your IDrive® Mirror account is cleaned up periodically based on the Cleanup settings defined by you.

To set cleanup settings,

  1. Launch IDrive® Mirror from the desktop tray.
  2. In the 'Backup' window, click 'Advanced Settings'.
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  3. Set the following options in the 'Cleanup' section:
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    • Automatically perform cleanup after every '-' incremental backup
    • Delete versions that are older than '-' months
  4. Click 'Save Changes'.

Can I modify the performance settings of IDrive® Mirror?

Yes, you can define performance parameters such as backup priority and network speed for your IDrive® Mirror account.

To edit the settings,

  1. Launch IDrive® Mirror from the desktop tray.
  2. In the 'Backup' window, click 'Advanced Settings'.
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  3. Set the following options in the 'Performance' section:
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    • Backup priority (High priority recommended for ensuring fast backup '-'.
    • Network Speed (Unrestricted network access is recommended for ensuring fast backup)

      a) Don't Limit

      b) Limit To

  4. Click 'Save Changes'.