Frequently Asked Questions

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What is disk imaging and how does it work?

IDrive® Mirror uses the disk imaging feature to backup single/multiple partitions, or run a full image backup of the hard drive including the OS, system settings, installed applications, etc., while creating recovery points for future point-in-time restore.

How do I backup my computers using Mirror?

You can backup single or multiple partitions or your whole hard disk drive (including its operating system, settings, application configurations, and associated VMs) through IDrive® Mirror.

    To backup your computer,

  1. Sign in to your IDrive® Mirror account.
  2. In the 'Dashboard' tab, click 'Backup Now' next to the configured computer.

    A slider window will appear on the screen.
  3. To start an immediate full disk-image backup of your computer, click 'Start Full Image Backup' in the slider window.

You can also schedule backup for your computer from the 'Backup Schedule' section in the slider window. Schedule backups daily or customize backups by selecting the required days and hours. You can even set an interval between consecutive backups.

How do I backup an individual disk partition of my computer?

By default, IDrive® Mirror selects your entire PC for backup to the cloud. However, you have the option to customize the backup source and upload data from specific drives of your computer.

To backup a disk partition,

  1. Sign in to your IDrive® Mirror account.
  2. Click Setting next to the computer you want to backup.
  3. Click the 'Backup Schedule' tab in the slider window.
  4. Click 'Customize'.

    By default, all the drives are selected for backup.
  5. Deselect the drives that you do not want to backup.
  6. Click 'Save Changes'.

Note: If you deselect the drive where the operating system is installed, you will not be able to restore the entire computer.

How do you schedule a backup with IDrive® Mirror?

    To schedule backups,

  1. Sign in to your IDrive® Mirror account.
  2. Click Setting next to the computer you want to create a schedule.
  3. Click the 'Backup Schedule' tab in the slider window.

    The 'Schedule Backup' window will appear.
  4. To apply backup settings modify the following options as required:
    • Backup Interval: Set the desired interval between consecutive backups from here.
    • Daily: Select this radio button if you want to schedule daily backups and set the backup start time.
    • Custom: Select this radio button to customize your backup on the required days and hours of the week.
    • No Schedule: Click this radio button to disable all scheduled backup settings.
    • Start time: Set the time for your scheduled backup to start.

    In the 'Advanced' section, set options to wake up your computer from hibernate/sleep mode for backup and run missed backup on system startup if the computer was turned off during backup.

  5. Click 'Save Changes'.

Backups will occur according to the saved schedule.

Will the subsequent changes in my already backed up files be transferred to IDrive® Mirror incrementally?

Yes, IDrive® Mirror enables automated data synchronization, after full initial image backup. Subsequent changes are backed up incrementally and synced with the existing data.

Can I perform backup for more than one computer with Mirror?

Yes, you can perform backup for multiple Windows computers with IDrive® Mirror directly to the cloud. You can see the list of configured computers in the 'Dashboard' tab. You can select individual or multiple computers at a time from the list for backup.

How does IDrive® Mirror optimize data transfers?

IDrive® Mirror transfers only the modified portions of your files after full initial transfer by utilizing the Changed Block Tracking (CBT) technology which conducts up to three times faster backup to optimize your bandwidth usage.

How does IDrive® Mirror ensure that the backed up data is reliable for restore?

To ensure reliability of the backed up data, IDrive® Mirror runs an immediate data integrity check after each volume is backed up. The data integrity check ensures that only the reliable copies of data are stored during backup and can be restored.

How long can I retain the backed up data to my IDrive® Mirror account?

The data in your IDrive® Mirror account is cleaned up periodically based on the Cleanup settings defined by you in the web console.

To define Cleanup settings,

  1. Sign in to your Mirror account.
  2. Click Setting next to the computer you wish to update Cleanup settings.
  3. In the 'Backup Settings' window, click 'Advanced Settings'.
  4. Set the following options in the 'Cleanup' section:
    • Automatically perform cleanup after every '-' incremental backup
    • Delete versions that are older than '-' months
  5. Click 'Save Changes'.