Frequently Asked Questions

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General

What is IDrive® Mirror?

IDrive® Mirror is an advanced cloud backup and disk-image recovery solution for Windows computers and server systems including any virtual machines running on them. It allows direct data backup and retrieval from the secure IDrive cloud without any intermediary storage device.

Data from multiple computers and servers can be saved to a single cloud account and accessed from anywhere via a web browser or the desktop application. The data stored on your IDrive® Mirror account is secured with AES 256-bit encryption.

What are the system requirements for using IDrive® Mirror?

IDrive Mirror currently supports disk-image backup only for computers and server operating systems running on Windows OS.

Following are the supported OS versions, filesystem, and disk partition styles:


Operating System Versions

  • Windows 7
  • Windows 8
  • Windows 8.1
  • Windows 10
  • Windows Server 2008 R2
  • Windows Server 2012
  • Windows Server 2012 R2
  • Windows Server 2016
  • Windows Server 2019

File System

  • NTFS formatted volumes

Disk Partition Styles

  • MBR
  • GPT

Do I need to install any storage device to backup my computer to IDrive® Mirror?

No. There is no requirement to install any additional / intermediary storage device to start using IDrive® Mirror.

After installing the backup agent, you can configure your computer to the Mirror account and enable backup for it. Mirror performs full-image backup, the first time, for the selected computer to the cloud.

Can I sign in to IDrive® Mirror from the web?

Yes. IDrive® Mirror is a web-based application. To perform backup, restore, or any other activities on your IDrive® Mirror account from anywhere, you can sign in to its centralized web interface from any supported browser. You can also use the desktop application to perform backup and restore.

How do I get started with IDrive® Mirror?

To get started, sign in to your IDrive® Mirror account. Once you have signed in, configure your computer to the account.

To configure a computer for backup,

  1. Sign in to your IDrive® Mirror account.
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  2. Download and install the desktop application on the Windows computer that you wish to backup.
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When the desktop application is installed on your computer, you can enable backup for the configured computer via the desktop application or the web.

To start backup for the configured computer,

  1. Go to the 'Dashboard' tab.
  2. Click 'Enable Now' corresponding to the configured computer.
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  3. In the slider window, click 'Enable Now' to initiate a full image backup of the configured computer. By default, your 'Entire PC' will be selected as the backup source.

You can also create a backup schedule, change the backup source, modify the email notifications, cleanup, and performance settings for the computer.

To enable backup for the computer via desktop application click here.

Can I access my Mirror account from the desktop tray icon?

Yes, you can right click the tray icon on the computer and select 'IDrive Mirror Web Access' to open the Mirror web console.

The other options available in the tray icon:

  1. Launch IDrive® Mirror: Open the IDrive® Mirror desktop application
  2. IDrive® Mirror Web Access: Open the IDrive® Mirror web interface
  3. Check For Latest Version: Update the IDrive® Mirror desktop application to the latest version
  4. Download Restore Media Builder: Download the restore media builder for system recovery
  5. IDrive® Mirror Help: View help and how-to documentation for IDrive® Mirror
  6. Send Error Report: Send your queries, suggestions or feedback to support team
  7. About IDrive® Mirror: View information about the application version number
  8. Exit IDrive® Mirror Tray: Exit the desktop application
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How can I receive email alerts about backup status and other activities?

You will receive alerts and notifications on the email address registered with IDrive® Mirror for all the computers linked with your account.

To add other recipients for receiving email alerts related to a computer,

  1. Sign in to your IDrive® Mirror account.
  2. In the 'Dashboard' tab, click Setting corresponding to a computer for which you wish to add recipients.
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  3. In the 'Backup' window click 'Email Notification'. The registered email address is displayed by default.
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  4. Enter the email address of the intended recipient in the 'Send email notification' field and click 'Add'.
  5. To enter custom SMTP details, click 'Custom SMTP settings'. Enter your SMTP server name, port, username, and password.
  6. In the 'Backup Notifications' section, choose to receive notifications when the backup is complete or when the backup fails, or in both cases.
  7. Click 'Save Changes' to update the email notification settings.

How do I remove or delete a computer from my Mirror account?

You can permanently delete a computer configured to your IDrive® Mirror account.

To remove a computer,

  1. Sign in to your IDrive® Mirror account.
  2. In the 'Dashboard tab, click Setting corresponding to the computer name you wish to delete and click 'Remove'.
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  3. In the 'Remove Machine' popup, click 'Confirm' to delete the computer.
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Note:

  • If you are logged in to your IDrive® Mirror account on the deleted computer, you will be logged out and backups for the computer will stop.
  • Once you remove a computer, all its backed up data and recovery points for file and image restore will be deleted.

How do I view backup and restore activities logs for a computer?

To view backup and restore logs for a particular computer configured to your IDrive® Mirror account,

  1. Sign in to your IDrive® Mirror account.
  2. In the 'Dashboard' tab, click Setting corresponding to a computer.
  3. Click Setting.
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You can also view session logs of your activities during a login session by clicking the 'Notifications' icon on the top right corner of the Dashboard.

How do I view web activity logs for my Mirror account?

You can view a list of recent web activities for your IDrive® Mirror account from the 'Web Activity Logs' tab. Information such as the date, IP address of the computer, and a description of the activities for the selected period will be displayed on the screen.

To generate logs of your web-based activities for any period upto 90 days,

  1. Sign in to your IDrive® Mirror account.
  2. Go to the 'Web Activity Logs' tab.
  3. Select 'From Date' and 'End Date' and click 'Generate'.
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To download the logs in PDF format on your system,

  1. In the 'Web Activity Logs' tab, select 'From Date' and 'End Date'.
  2. Click 'Download PDF'.
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