Frequently Asked Questions

Is my backed up data safe with IDrive^® Mirror?

Mirror uses SSL protocols by default to secure all communications. It also employs industry-standard AES-256 encryption to securely transfer your data to the cloud and while at rest.

Where does IDrive^® Mirror store my data?

IDrive^® Mirror stores your data in world-class data centers featuring custom-designed raised floors, HVAC temperature control systems with separate cooling zones, seismically braced racks, and various physical security measures, to ensure its safety.

My data is affected by ransomware. Can I recover my data using IDrive^® Mirror?

Mirror enables you to perform snapshot restore to a time prior to ransomware attack, thereby ensuring you can recover your valuable data.

Does IDrive^® Mirror store my data in compliance with regulatory norms?

IDrive^® Mirror assists you to comply with the mandatory regulatory norms pertaining to security and handling of electronically stored data. Your data in the cloud is readily available and Mirror employs encryption to store your data safely and prevent unauthorized access.

What countries are blocked from accessing IDrive^® Mirror?

We are currently blocking access from the following countries for security and compliance reasons:

• Russia
• China
• Ukraine

Paid users from these countries can send request for allowing IPs but each request is subject to review and may not be approved. If your IP address changes frequently, you will need to provide updated information for consideration.

For more assistance, contact our support team.